Privacy Policy

01Information we collect

Information you give us. When you fill out a form, take our Franchise Fit Snapshot or questionnaire, download a guide, register for a class, book a call, or talk with us, we may collect:

• Contact details: name, email address, phone number, ZIP code, and preferred time to be contacted
• Your goals and background: why you're exploring ownership, your timeline, work experience, skills, industries of interest, and preferred location or territory
• General financial information you choose to share, such as an investment range or capital ranges. We do not ask for bank account, credit card, or Social Security numbers on our website.
• Anything you write in a message or tell us on a call

If you represent a franchise brand, we collect your name, title, and contact details, plus brand information you submit, such as investment ranges, territories, training and support details, your Franchise Disclosure Document (FDD), and photos or videos.

If you apply to become a consultant, we collect the information in your application, such as your contact details, work history, and franchise experience.

Information collected automatically. When you visit our website or open our emails, we and our service providers collect technical information through cookies, pixels, and similar tools. This includes your IP address, browser and device type, pages viewed, the page that referred you, and campaign details from links you click.

Information from other sources. We may receive your information from advertising platforms when you submit a lead form there (for example, Facebook or Instagram), and from franchise brands or partners who refer you to us.

02How we use information

We use the information we collect to:

• Respond to your requests and contact you about franchise opportunities that fit your goals
• Match you with franchise brands and assign you to a franchise consultant
• Send the guides, classes, and other resources you ask for
• Send appointment reminders, follow-up messages, and educational content by email, phone, and text (texts only with your consent, as described below)
• Review franchise brand information and consultant applications
• Measure how our website, emails, and advertising perform, and improve them
• Protect against fraud and misuse, and meet our legal obligations

03How we share information

We do not sell your personal information.

Franchise brands. We share your information with a franchise brand only after you agree to an introduction to that brand. We then share what the brand needs to start the conversation, such as your contact details and the goals and background you've shared with us. Your Franchise Fit Snapshot answers are used by our team only and are not shared with franchise brands.

Funding partners and franchise attorneys. If you ask us to introduce you to a lender, funding provider, or franchise attorney, we share your contact details with that provider so they can reach you. We don't receive anything in exchange for these introductions.

Our franchise consultants. Our franchise consultants are independent contractors working with Free Franchise Broker. They receive your information so they can work with you, and they must protect it under this policy.

Service providers. We use companies that help us run our business, including our customer relationship management, email, and text messaging platform (HighLevel, also known as LeadConnector), website hosting, scheduling, and analytics and advertising tools (such as Google Analytics and Meta). They may use your information only to provide services to us.

Legal and business reasons. We may share information if required by law, subpoena, or court order; to protect our rights, property, or safety or that of others; or as part of a merger, acquisition, or sale of all or part of our business.

With your permission. We may share information for other purposes when you ask us to or agree to it.

04Text messages (SMS)

Consent. We send text messages only to people who opt in, for example by checking the SMS consent box on one of our forms. By opting in, you agree to receive calls and text messages from Free Franchise Broker and its franchise consultants at the number you provided, including messages sent using automated technology, about franchise opportunities and your inquiry. Consent is not a condition of using our services. Giving us your phone number on a form does not by itself mean you've agreed to receive texts.

What we send. Replies to your inquiry, appointment scheduling and reminders, follow-up from your consultant, and information about franchise resources and opportunities.

Frequency and cost. Message frequency varies. Message and data rates may apply, depending on your mobile plan.

Opting out and help. Reply STOP to any message to stop receiving texts. You'll receive one message confirming you've opted out, and we won't text you again unless you opt in again. Reply HELP for help, or contact us using the details at the end of this policy. Mobile carriers are not liable for delayed or undelivered messages.

How we handle your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with or sold to any third parties, affiliates, or lead generators. We share mobile information only with the service providers that deliver our messages, such as HighLevel (LeadConnector) and its telecommunications carriers, so they can provide the messaging service.

05Email

You can unsubscribe from our marketing emails at any time using the link at the bottom of any email. We may still send you messages about a request you've made, such as a scheduled call.

06Cookies, analytics, and advertising

We use cookies, pixels, and similar tools to run our website, remember your preferences, understand how visitors use our pages, and measure and improve our advertising. These include Google Analytics, the Meta Pixel, and HighLevel's tracking tools. These providers may collect information about your visits to our site and other sites over time.

You can control cookies through your browser settings, opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and manage how Meta uses your activity for ads in your Facebook ad preferences. Our website does not currently respond to "Do Not Track" browser signals.

07Your choices and rights

You can ask us to:

• Tell you what personal information we have about you
• Correct information that's inaccurate
• Delete your information, subject to records we're required to keep by law
• Stop contacting you by email, phone, or text

Depending on where you live, you may have additional rights under your state's privacy law. To make a request, email us at the address below. We may need to confirm your identity before we act on it, and we won't treat you differently for making a request.

08How long we keep information

We keep personal information for as long as we need it for the purposes described in this policy, such as working with you through the franchise process, or as long as the law requires. When we no longer need it, we delete it or make it anonymous.

09How we protect information

We use reasonable administrative, technical, and physical safeguards, such as access controls and encrypted connections, to protect personal information. No method of storing or sending information is completely secure, so we can't guarantee absolute security.

10Children

Our website and services are for adults. We don't knowingly collect personal information from anyone under 18. If we learn that we have, we'll delete it.

11Other websites

Our website and messages may link to franchise brands, funding providers, and other third-party sites. We aren't responsible for how those sites handle your information, so please review their privacy policies.

12Changes to this policy

We may update this policy from time to time. When we do, we'll post the new version on this page and update the effective date at the top. If we make a significant change to how we use or share personal information, we'll let you know before the change takes effect.

13Contact us

If you have questions about this policy or want to make a privacy request, contact us: